When you purchase a new tool, you receive 1 year warranty as a B2B-customer and 2 years as a B2C-customer on the device within Europe. In general battery packs have 3 years of warranty. If justified repairs are arising during his period, we will repair or replace your device free of charge.
FGC - 100: When you purchase a new tool, you receive 2 years guarantee. If repairs are arising during this period, we will repair or replace your device free of charge.
We guarantee an 8-year availability of spare parts even after production is discontinued. (FSS 18 & FVC M 35).
We guarantee an 5-year availability of spare parts even after production is discontinued (FGC-100)
Within 72 hours your machine or accessories will be repaired & maintained and will leave the fischer service factory.
In addition to repairs, fischer customers also receive a complete inspection and cleaning service. Another advantage: We work with a fixed-price system for the cordless impact wrenches.
FGC-100: After guarantee has expired, the repair price doesn't exceed 50% of the original tool price.
At some point, even the most durable fischer machine has had its day. In this case, we will be happy to take care of the proper disposal for you. To do this, simply contact your dealer or your fischer contact person directly.
Our qualified staff will be happy to answer any questions you may have about fischer products. Now also via the fischer Professional app.
At www.fischer-international.com/service you will find all information about fischer services for our customers.
Pack defective device safely for transport in a stable shipping carton or a fischer equipment case. Attach the hazardous goods number to the shipping carton for the impact wrench in accordance with UN 3481. Defective battery packs should not be shipped.
Fill in the transport documents and put them in the shipping carton of the device. Please contact your fischer contact person for the necessary documents or download them directly here.
Pick-up is ordered by your fischer contact person or the fischer contact person picks up the goods from you. Parcel service providers should not be commissioned themselves.
After successful repair, the parcel service returns the repaired fischer electrical device max. within 72 hours after collection of the tool.