fischer tool service

All services at a glance

Warranty

When you purchase a new tool, you receive 1 year warranty as a B2B-customer and 2 years as a B2C-customer on the device within Europe. In general battery packs have 3 years of warranty. If justified repairs are arising during his period, we will repair or replace your device free of charge.

 

8 years spare parts availability

We guarantee an 8-year availability of spare parts even after production is discontinued.

72 hours repair service

Within 72 hours your machine or accessories will be repaired & maintained and will leave the fischer service factory.

 

Repair fixed price

In addition to repairs, fischer customers also receive a complete inspection and cleaning service. Another advantage: We work with a fixed-price system for the cordless impact wrenches.

Free disposal of old tools

At some point, even the most durable fischer machine has had its day. In this case, we will be happy to take care of the proper disposal for you. To do this, simply contact your dealer or your fischer contact person directly.

Product & application consulting

Our qualified staff will be happy to answer any questions you may have about fischer products. Now also via the fischer Professional app.

Online Services

At www.fischer-international.com/service you will find all  information about fischer services for our customers.

Handling of the fischer repair service

If our high-quality devices need to be repaired, we offer you a quick and easy repair service. Please follow the instructions below:
 

1. Pack

Pack defective device safely for transport in a stable shipping carton or a fischer equipment case. Attach the hazardous goods number to the shipping carton for the impact wrench in accordance with UN 3481. Defective battery packs should not be shipped.

 

2. Transport preparation

Fill in the transport documents  and put them in the shipping carton of the device. Please contact your fischer contact person for the necessary documents or download them directly here.

 

3. Pick-up 

Pick-up is ordered by your fischer contact person or the fischer contact person picks up the goods from you. Parcel service providers should not be commissioned themselves.

 

 

 

4. Return

After successful repair, the parcel service returns the repaired fischer electrical device max. within 72 hours after collection of the tool.

Manuals and contacts

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